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Shipping & Returns

Shipping

We offer a flat shipping and handling fee of $8 to take the guessing work out of what your shipping cost will be. We ship from our shop in San Francisco, so transit time depends on where you live. We do not ship internationally. All orders are shipped as soon as possible. Please allow us up to three business days, just in case.

Express shipping can be arranged. If you need something in a hurry, please email us at [email protected] or call us at 415-586-9000, and we will do everything in our power to get you what you need when you need it.

Returns

You may return an item within 14 days for an exchange or Perch credit ONLY.  Special orders and sale items are non-returnable.

Returned merchandise must be unused with original packaging and tags intact. Returns must be well packed and insured for their full value. We cannot assume responsibility for return fees or problems in transit. Original shipping fees are non-refundable.

Damage or defect claims must be made within 5 days of receipt of goods. In case of damage in shipping, we may require an inspection, so please take a photo, if possible, and retain packing materials. Please pack returns carefully and send to:

Perch
654 Chenery Street
San Francisco, CA 94131